Last updated: February 2026

Privacy policy

This Privacy Policy explains how Tivistream (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you visit tivistream.cm or use our services (the “Service”).

We respect your privacy and are committed to protecting your personal data. This policy describes:
• What data we collect and why
• How we collect and use your data
• The legal bases for processing (where applicable)
• How payments and third-party services are handled
• How we secure data and use cookies

By using tivistream.cm, you agree to this Privacy Policy.

What type of personal information do we collect?

Depending on how you use the site and Service, we may collect:

A) Information you provide to us
• Account/contact details: name, email address, phone number, country
• Support communications: messages you send via WhatsApp, Telegram, email, or contact forms
• Subscription details: selected plan, activation status, device type (if needed for setup)
• Verification details (if required): limited information to confirm ownership of an account or payment

B) Payment-related information

We do not intentionally store full card details on our servers. Payments are handled by payment providers and/or banking partners (see “Payment” below).
We may receive payment confirmation data such as transaction reference, date/time, amount, and payment method.

C) Technical and usage data (automatically collected)
• Device and browser data: device type, browser type, operating system
• Log data: IP address, timestamps, pages visited, referring URL
• Approximate location: inferred from IP (city/country level)
• Cookies/identifiers: used for security, analytics, and site functionality

D) Optional data

If you choose to share it for troubleshooting, we may process:
• screenshots, error logs, app/player settings (only what you send)

How do we collect your personal data?

We collect data through:
1. Direct interactions (when you contact us, subscribe, or request support)
2. Automated technologies (cookies, server logs, analytics tools)
3. Payment confirmations from payment providers, telecom/mobile money, or banks
4. Third-party platforms you use to contact us (WhatsApp, Telegram, email providers)

What are our legal bases for processing your data?

Where data protection laws require it (e.g., GDPR), we rely on one or more of the following legal bases:
• Performance of a contract: to provide the Service, activate subscriptions, manage accounts, and deliver support
• Legitimate interests: to secure our website, prevent fraud, improve the Service, and maintain customer support quality
• Consent: for certain cookies/marketing communications where required (you can withdraw consent anytime)
• Legal obligation: to meet financial, tax, accounting, or regulatory obligations
• Vital interests: rarely, to protect users or the Service from serious harm or security threats

Payment

Tivistream may accept payments through methods such as:
• Mobile money (e.g., MTN Mobile Money, Orange Money, Tara Money)
• Bank transfer
• Credit/debit card payments (via payment providers)

Important:
• Card payments and mobile money transactions are processed by third-party payment providers or financial partners.
• We typically receive confirmation details (transaction ID/reference, amount, date/time, and status) so we can deliver the Service.
• We do not store full card numbers, CVV codes, or complete payment credentials on tivistream.cm.

Refund rules, if any, are explained in our Refund Policy and/or Terms.

Third-Party Services

To operate tivistream.cm and provide the Service, we may use trusted third-party providers for:
• Hosting / infrastructure (servers, content delivery, performance tools)
• Payment processing (card processors, mobile money partners, banks)
• Customer support channels (WhatsApp, Telegram, email providers)
• Analytics (to understand website traffic and improve performance)

These third parties may process limited personal data only to provide their services to us and according to their own privacy policies and security measures.

Data sharing

We do not sell your personal data. We may share data only when needed to:
• process payments and confirm subscriptions
• provide support and troubleshooting
• secure our platform and prevent fraud
• comply with legal obligations or enforce our rights

International data transfers

Because we operate worldwide, data may be processed in countries outside your country of residence. Where required, we take reasonable steps to ensure appropriate safeguards are in place.

Security & Cookies

A) Security

We use reasonable technical and organizational measures to protect personal data, such as:
• encryption where appropriate (e.g., HTTPS)
• access controls and limited staff access
• monitoring and anti-fraud practices
• secure hosting and system updates

However, no method of transmission or storage is 100% secure. If you believe your account or data has been compromised, contact us immediately.

B) Cookies

Cookies are small files stored on your device. Tivistream may use cookies to:
• keep the website working properly (essential cookies)
• enhance security and prevent abuse
• remember preferences (where applicable)
• analyze traffic and performance (analytics cookies)

Managing cookies
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
If your site uses a cookie banner/consent tool, you can manage preferences there as well.

Additional Important Information

Data retention

We keep personal data only as long as necessary for:
• providing the Service and support
• meeting legal/accounting obligations
• resolving disputes and enforcing agreements
Retention periods vary depending on the type of data and legal requirements.

Your rights

Depending on your location and applicable laws, you may have rights to:
• access your data
• correct inaccurate data
• delete your data (where applicable)
• object to certain processing
• withdraw consent (where processing is based on consent)
• request portability of your data

To exercise these rights, contact us at [support@tivistream.cm].

Children’s privacy

tivistream.cm is not intended for children under the age required by applicable law. We do not knowingly collect data from children.

Changes to this policy

We may update this Privacy Policy occasionally. The “Effective date” above will be updated, and changes will be posted on this page.